Georgia - Contract Hire - Telecommunications Technician, Avaya Aura Systems

Sandy Springs, GA
Telecommunications Technician,
Avaya Aura Systems

Associate degree or equivalent experience + 3+ years of experience in industry + knowledge of contact center management

Contract Hire, 6 months
Negotiable Salary

(sponsorship not available)

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Job Qualifications: ✨

-Associate degree or equivalent experience
-3+ years of experience in industry
-Knowledge of Contact Center Management – (IE: building and managing Agents and phone sets, ACD, programming new scripting and knowledge of Historical and Real Time Reports). -Knowledge of Call Pilot, Application Builder, Telephony Manager, and VoIP.
-Familiarity with commands in the Nortel and Siemens Switch (PBX).
-Basic knowledge of Video Conferencing equipment

Job Responsibilities: ✨

-Maintaining network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
-Keeping supplies ready by inventorying stock of phones, cords, cables and other telecom peripherals.
-Configure, maintain, and support the organization's telephony systems and infrastructure.
-Monitor PBX and all auxiliary systems to ensure availability to all system users.
-Perform internal wiring maintenance. (66 blocks, 110 blocks, CAT 5 & 6)
-Escalate troubles to vendors/service providers when appropriate
-Assist Help Desk with resolving routine trouble tickets
-Occasional after-hours/weekend maintenance required
-Provide feedback to Customers concerning service issues
-Coordinate ordering and installation activities for the Corporate Voice Network and services in all markets.
-Manage and control equipment and circuit inventories for corporate office.
-Perform configuration backups and disaster recovery operations
-Train end-users in use of client technologies
-Experience with handling ILEC interactions
-Experience working in a large Customer Operations Center environment
-Experience with installation, configuration, and maintenance of Avaya Core equipment.
-Experience with installation, configuration, and maintenance of corporate PBX’s.
-Understanding of voice networking concepts
-Experience with T-1’s, M66 & 110 Blocks
-In depth knowledge of DS0, DS1, and DS3 transport to include operation of test equipment. -Knowledge of telephony technologies such as PRI, DTI, FXS, FXO. SIP,H323
-Experience with Telcom Apps Avaya Aura System Manager, Communication Manager, Session Manager, Media Server, Aura Messaging

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